In all roles I was responsible for booking in patients, booking new clinic appointments, filing notes appropriately, answering calls, dealing with any enquires from Doctors, Nurses and patients and also transferring calls to the appropriate departments. My main places of work were main reception in A&E and Ward Clerk on the Acute Medical Assessment Unit and the Surgical Assessment Unit. Working on the trust bank for several years, it had given me the chance to gain different experience from different departments throughout the trust.

Moreover, I am fully aware of the national local guidelines surrounding health and safety as well as confidentiality and to ensure staff are familiar with these practices before they can work independently.Д¬ompany Name City, State Administration and Clerical Assistant 12/2010 to 05/2014 Furthermore, my tasks extend to updating current standard operating procedures, health and safety protocols and data entry processes. Any gaps or weaknesses identified can then be focused on. In addition to supporting colleagues with their workload, managing their performance and assisting them with any queries, my responsibility as a training officer means I also monitor staff's competency records to ensure they can carry out their assigned tasks. This gives me the opportunity to work closely with senior staff members to raise and deal with concerns in a timely manner. As part of my role, I am responsible for attending morning meeting with senior members of staff, including senior scientists and departmental managers to discuss successes and incidents for the week as well as any changes to processes moving forward. Any breaches of such KPI's are then discussed and a root cause analysis is performed to understand why such targets were not met. As a Senior MLA it is my duty to ensure patient samples are processed in a timely manner to ensure we meet the departmental KPI's such as sample turnaround times.

In regards to data entry, this includes entering patient information such as patient details and clinical information onto our Telepath system whilst keeping data quality to a high standard. My day to day activities include dealing with difficult telephone or specimen queries, troubleshooting abnormal sample types or incidents, in addition to training new members of staff, data entry and assisting the Senior Biomedical Scientists. I am responsible for supervising a team of 8 staff members daily. Able to work with people from diverse backgrounds and all age groups.Д¬ompany Name City, State Senior Medical Lab Assistant and Training Officer 04/2014 to Current I am an efficient and hard-working person who is confident and tactful, approachable, polite and helpful at all times and enjoy working with the public, within a group as well as individually.

Working knowledge of health & safety, confidentiality and equality & diversity. I am driven, results-orientated, team spirited and passionate about supporting others to reach goals.Д®xcellent organisational and prioritising skills along with strong motivational skills. I have the ability to work under sustained level of pressure and maintain high levels of service. Tactful in dealing with challenging situations and sensitive to cultural sensitivities at all times. I have the proven ability to listen, plan and solve problems to achieve results whilst promoting equality. With over 11 years experience in customer service and administration I have gained a natural ability to work with people at all levels using a holistic approach to meet business needs.

Clinical lab assistant certification